Business Management Apprenticeship

DUTIES & KEY RESPONSIBILITIES:

• Act as a team member with day-to-day operations.
• Assist with specific tasks and projects relevant to the assigned department and progress to taking responsibility for a delegated workload.
• Learn and apply industry-specific tools, techniques or software to improve manufacturing and business processes.
• Maintain work equipment and ensure a safe, well organised workstation.
• Work in accordance with relevant risk assessments and safe systems of work (SSOW) and standard operating procedures (SOP’s) as per Health, Safety, Quality & Environmental training and instruction.
• Complete assignments and projects by set deadlines.
• Follow instructions provided by Supervisor/Manager.
• Participate in company or department improvement projects, to gain efficiencies, reach targets, meet legislative requirements and improve the work environment.
• Comply with companies’ policies & procedures.
• Any other duties, within reason and capability, as agreed with the Production Manager/Supervisor.

In a Business Management Apprenticeship:

Customer Accounts

• Receive sales orders and liaise with the customer to clarify, agree and confirm their order details.
• Process sales orders on Sage and the Production Planner and update with any order amendments received.
• Liaise with the Production Supervisors to ensure they have the full production schedule information and communicate any priorities to them at daily Production Meetings.
• Work collaboratively with the customer to resolve queries and meet changed or urgent needs.
• Co-ordinate transport arrangements for delivery of customer orders according to the agreed schedule and notify the relevant authorities on any oversize loads.
• Record and communicate any customer issues and forward complaints to the Quality Team.
• Keep the Production Manager informed of schedule changes, stock shortages, customer queries etc.
• Maintain accurate records and documentation as required.

Learning Objectives:

• Gain practical experience in specific assigned department.
• Develop problem-solving and critical thinking abilities.
• Improve communication and teamwork skills.
• Develop time management and organisational skills.
• Learn to take initiative and ownership of assigned tasks and projects.
• Enhance leadership skills through coordinating team efforts and mentoring peers.
• Understand the importance of accuracy and attention to detail.
• Learn and adhere to workplace health and safety protocols.
• Develop a professional demeanour and work ethic.
• Develop a thorough understanding of the Engineering Industry and the Company.
• Build a professional network within the Engineering industry.